Return & Refund Policy

1. Digital Delivery

All courses are digital: video lessons, live class access, downloadable materials, and community group access. Access is granted to your account automatically once payment is confirmed — typically within a few minutes of checkout. There is no physical shipping, so there is no shipping time to wait for.

2. Refund Eligibility

You may request a refund within 7 days of purchase if any of the following apply:

• You were charged but never received access to the course (technical failure on our end)
• You were charged more than once for the same order (duplicate payment)
• The course is materially different from its description at the time of purchase
• You have consumed less than 20% of the course content

Refunds are not available once a course has been substantially completed, or for courses explicitly marked as non-refundable (e.g. live cohort seats after the session has started), which will be stated on the course page before purchase.

3. How to Request a Refund

Email support@nfstudiobd.com with your order/invoice ID, the course name, and the reason for your request. We will confirm receipt within 2 business days.

4. Refund Timeline

Approved refunds are processed back to your original payment method within 7–10 working daysof approval, in line with SSLCommerz's settlement timelines. Depending on your bank or mobile financial service, funds may take a few additional days to appear in your account after we initiate the refund.

5. Failed or Pending Payments

If a payment is deducted from your account but your enrollment still shows "pending" after 30 minutes, contact support with your transaction ID before requesting a refund — most pending payments confirm automatically once the gateway sends final confirmation.

6. Tenant-Sold Courses

For courses sold through a coaching center or educator's white-label storefront, the same refund window and timeline apply; the refund is processed by NF Studio on behalf of the Tenant.

7. Contact

NF Studio, Birikulla, Shajahanpur, Bogura, Bangladesh
Email: nfstudiobangladesh@gmail.com / support@nfstudiobd.com
Phone: 01703422839